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Suite 2, The Avenue, Beacon Court, Sandyford
Dublin 18, Ireland.
01 291 1811 01 291 1854 info@dbot.ie

Terms of Business

Authorised Status

Devlin Boland O’Toole Insurances Limited is authorised by the Central Bank of Ireland as an Authorised Advisor under the Investment Intermediaries Act 1995, as a Mortgage Intermediary under the Consumer Credit Act, 1995, and as an Insurance Intermediary under the Insurance Mediation Directive. Copies of our various authorisations are available on request. Our authorisations can verified by contacting the Central Bank of Ireland on 01 2246000. Devlin Boland O’Toole Insurances Limited is also a member of the Irish Brokers Association (IBA)


Statutory Codes


Devlin Boland O’Toole Insurances Limited is subject to and complies with the Consumer Protection Code, the Minimum Competency Code and the Fitness and Probity Standards. These Codes offer protection to consumers and can be found on the Central Bank of Ireland website www.centralbank.ie


Activities


Devlin Boland O’Toole Insurances Limited is authorised to provide the following services:-

  1. Carry out a fair analysis of markets available to us at the time in relation to all classes of non-life insurance (Motor, Property, Liability, Marine etc) and also in relation to life assurance products (Life Assurance policies, Pensions, Savings and Investments, Personal Retirement Savings Accounts (PRSAs) and Mortgages) , i.e. we provide advice to our clients on the basis of a sufficiently large number of contracts and providers available which will enable us make a recommendation in accordance with accepted professional criteria. We do not have any ‘tied’ relationships with any institution that would compromise our ability to offer you independent advice and choice. ‘Tied’ in this context means that we have not entered into an agreement with any one Insurer solely.
  2. Receive and transmit orders on your behalf for a product(s) to one or more of the Product Producers. A list of these is available on request.

Remuneration Policy


Devlin Boland O’Toole Insurances Limited is remunerated by commission on non-life insurance and may in certain circumstances charge an administration fee ranging from 5% to 50% of the premium subject to a minimum of fifteen euro depending on the class of business and commission arrangements if any with Product Producers. This fee is charged to cover the sourcing of the product, the administration costs, claims handling, risk management, advice and ongoing service on your business. Fees are expressed as a monetary amount or a percentage of premium income. However, where so required if any risk or product falls outside our standard fee terms we will advise you accordingly in advance, and an hourly rate will be charged instead. Our current basis hourly rate is two hundred and twenty five euro for Directors, Managers, Team Leaders and Consultants and seventy six euro for support staff. In determining the rate and any additional charges, factors such as specialist skills, complexity, value, risk and urgency will be taken into account. In the event of cancellation of a policy a service charge of up to 5% may apply. Mid-term alterations may be subject to a flat fee of twenty euro.


In relation to the arranging or provision of advice regarding the life assurance products, Devlin Boland O’Toole Insurances Limited may receive commission from the Product Producer to whom orders are transmitted. Summary details of commission payments will be included in a product information document, which you are legally entitled to receive before an application for a product is completed. Full details will be included with your “cooling off” letter. In certain circumstances Devlin Boland O’Toole Insurances Limited may charge a fee in lieu of the payment of commission by the Product Producer.In relation to the placement of mortgages, Devlin Boland O’Toole Insurance Limited will receive a commission payment from the Mortgage Provider of up to 1% of the loan. Please note that certain mortgage lenders, mainly in the specialist lending market, charge an arrangement fee typically in the region of 0.5% of the loan, with a maximum fee of €1,500 – full details of any such fee will be included in your Loan Offer from the lender.Data Protection


We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is used only for legitimate purposes. To fulfil these objectives we may share information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time. If you do not wish to receive this information please let us know.

You have the right at any time to request a copy of any ‘personal data’ within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected.


Handling Clients Money


Devlin Boland O’Toole Insurances Limited will accept payments in cash and by cheque in respect of all classes of insurance in the circumstances permitted under Section 25G of the Investment Intermediaries Act, 1995. Devlin Boland O’Toole Insurances Limited is not authorised to accept cash or negotiable instruments in any other circumstances. A Section 30 receipt will be issued for each payment received pursuant to the Act.


Conflict of Interest and Complaints


It is the policy of Devlin Boland O’Toole Insurances Limited to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict may arise we will advise you of this in writing before providing any business service. If you have not been advised of any such conflict you may assume that none arises.

Devlin Boland O’Toole Insurances Limited has a written procedure in place for the effective consideration and handling of complaints acknowledged in writing within 5 business days of receipt. All complaints will be fully investigated and the outcome will be communicated in writing to the complainant.

In the event of dissatisfaction with Devlin Boland O’Toole Insurances Limited handling of and response to your complaint, clients may refer the matter to the Financial Services Ombudsman’s Bureau or the Pensions Ombudsman.


Non-Payment


In the event that a client fails to pay within the credit terms agreed when cover is arranged, Devlin Boland O’Toole Insurances Limited will advise the Product Producer involved and cover will be cancelled.

Under Central Bank of Ireland guidelines very strict rules apply in relation to the payment of premiums to Insurance Companies. Devlin Boland O’Toole Insurances Limited is not allowed to pay premiums to Insurers which have not been received from clients.


Cancellation


You, the customer can cancel your policy at any time by giving notice in writing. Provided that all reasonable charges pertaining to costs incurred by Devlin Boland O’Toole Insurances Limited have been paid and that no incident giving rise to a claim has occurred in the current period of insurance, you will be entitled to a proportionate refund (sometimes referred to as a return of the premium) for the un-expired period of insurance. The amount of this refund will be calculated by the Insurance Company. One exception to this is if the policy is on a ‘minimum and deposit’ basis. If this is the case no return will be allowed on the policy and this will be noted on your policy schedule.


If you cancel during the first year ‘short-term’ rates may apply, please see your policy terms and conditions. In the case of cancellation of motor insurance you must return the Certificate of Insurance and Windscreen Disc to Devlin Boland O’Toole Insurances Limited. Insurance Companies normally reserve the right to cancel policies in certain circumstances (for example the non-payment of premiums, direct debit default or misrepresentation/non-disclosure of relevant information) by giving appropriate notice in writing to your last known address. Please refer to your insurance policy Terms and Conditions. When your policy ends or is cancelled by the Insurance Company, Devlin Boland O’Toole Insurances Limited will send you any documentation and information that you are entitled to on request.Consumer Protection


Devlin Boland O’Toole Insurances Limited is a member of the Investor Compensation Scheme established under the Investor Compensation Act, 1998. This legislation provides for the establishment of a compensation scheme and to the payment, in certain circumstances, of compensation to clients of firms covered by the Act. However, you should be aware that a right to compensation will only arise where money or investment instruments held by this firm on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in that Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of your loss which is recognised as being eligible for compensation, or €20,000.

In addition to the compensation available under the Investor Compensation Act, 1998 Devlin Boland O’Toole Insurances Limited is bonded through its membership of IBA for €250,000 and an inner limit of €100,000.


Governing Law and Language

The laws of Ireland form the basis for establishing relations between you and Devlin Boland O’Toole Insurances Limited. All contracts, terms, conditions and communications relating to any policies you may enter into with this firm will be in English.


These Terms of Business are valid from the 1st of November 2016 until further notice.


Call us on 01 291 1811 or email info@dbot.ie.